Software as a service (SAAS) services featuring software for customer relationship management and customer service quality assurance management; Software as a service (SAAS) services featuring software for providing real-time, integrated business management intelligence for managing customer service tasks, streamlining business operational concerns, and improving customer experience; Software as a service (SAAS) services featuring software for analyzing customer service performance; Platform as a service featuring software for customer relationship management and customer service quality assurance management; Platform as a service featuring software for providing real-time, integrated business management intelligence for managing customer service tasks, streamlining business operational concerns, and improving customer experience; Platform as a service featuring software for analyzing customer service performance; Information technology services provided on an outsourcing basis in the field of customer relationship management and customer service quality assurance management; Outsource service providers in the field of information technology; On-line non-downloadable software for authoring, installation, research, engineering, creation, design and development of software for customer relationship management and customer service quality assurance management; Technological consultancy services in the technology field of customer relationship management and customer service quality assurance management; Custom design of computer software; Computer programming services to customers that enables the creation of customised web pages featuring user-designed supplied information; Computer software development; software design and development services; On-line non-downloadable business technology software; On-line non-downloadable reporting software for customer relationship management and customer service quality assurance management; On-line non-downloadable dashboard software for customer relationship management and customer service quality assurance management; On-line non-downloadable software applications for customer relationship management and customer service quality assurance management; On-line non-downloadable software in the field of the customer experience and customer service industry; On-line non-downloadable computer platform software for customer relationship management and customer service quality assurance management; On-line non-downloadable operating software for customer relationship management and customer service quality assurance management; On-line non-downloadable business management software; On-line non-downloadable software for analysing customer satisfaction; On-line non-downloadable software and on-line non-downloadable application software for processing, administering, managing money transactions and transactions involving instruments of value; On-line non-downloadable software for connecting service providers with customers, for reviewing and ranking business performance, feedback and customer satisfaction; On-line non-downloadable software for processing transactions based on encoded digital identifiers

Class [035]
Advertising, Business & Retail Services

Business consultancy; Employment agency services relating to multilingual staff; Employment staffing, namely interviewing, agency and recruitment and related consultancy services; Office support staff agency services; Outsource service provider in the field of professional and employment staffing and personnel and employment recruitment; Outsourced business administrative management for companies; Outsourcing services; Outsourcing services in the field of customer relationship management, business analytics and operations; Provision of staff, namely professional staffing services; Personnel management services; Personnel recruitment and placement services; Selection of staff, namely staff placement; Staff placement services; Staff utilisation planning namely, filling the temporary and permanent staffing needs of businesses and placement of staff; Business consultancy relating to the administration of information technology; Customer relationship management; Customer service management for others

Class [009]
Computer & Software Products & Electrical & Scientific Products

Downloadable business technology software; Downloadable reporting software for customer relationship management and customer service quality assurance management; Downloadable dashboard software for customer relationship management and customer service quality assurance management; Downloadable software applications for customer relationship management and customer service quality assurance management; downloadable software applications that provides real-time, integrated business management intelligence for managing customer service tasks, streamlining business operational concerns, and improving customer experience; downloadable software for analyzing customer service performance; Downloadable computer platform software for customer relationship management and customer service quality assurance management; Operating downloadable software for customer relationship management and customer service quality assurance management; Downloadable business management software; Downloadable software for analysing customer satisfaction; Downloadable software and downloadable application software for processing, administering, managing money transactions and transactions involving instruments of value; Downloadable software for connecting service providers with customers, for reviewing and ranking business performance, feedback and customer satisfaction; Downloadable software for processing transactions based on encoded digital identifiers

Mark Details

Serial Number

No 97610904

Mark Type

No Service Mark

Attorney Docket Number

No 105622.2

44D Filed

Yes

44D Current

44E filed

Yes

44E Current

Yes

66A Filed

66A Current

Current Basis

No Basis

Legal History

Status Date	Action Taken
20^th Feb 2024	REGISTERED-PRINCIPAL REGISTER
20^th Feb 2024	NOTICE OF REGISTRATION CONFIRMATION EMAILED
05^th Dec 2023	PUBLISHED FOR OPPOSITION
05^th Dec 2023	OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED
15^th Nov 2023	NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED
02^th Nov 2023	ELECTRONIC RECORD REVIEW COMPLETE
27^th Oct 2023	ON HOLD - ELECTRONIC RECORD REVIEW REQUIRED
24^th Oct 2023	APPROVED FOR PUB - PRINCIPAL REGISTER
13^th Oct 2023	TEAS RESPONSE TO OFFICE ACTION RECEIVED
13^th Oct 2023	CORRESPONDENCE RECEIVED IN LAW OFFICE

RESOLVABLE

Classification Information

Class [042]Computer & Software Services & Scientific Services

Class [035]Advertising, Business & Retail Services

Class [009]Computer & Software Products & Electrical & Scientific Products